Refund Policy

Effective Date: June 16, 2025

At KariPass, we strive to ensure a smooth experience for all users across our ticketing and e-commerce platform. This Refund Policy outlines the conditions under which customers may request a refund. Please review carefully before making a purchase or booking.

  1. General Conditions
  • Refunds are subject to the policies of individual event organizers and vendors.
  • KariPass serves as a facilitator and is not the direct seller of most goods or services.
  • Processing and service fees (if applicable) are non-refundable unless required by law or stated otherwise.
  1. Event Tickets

Refunds Are Generally Not Provided Except When:

  • The event is cancelled (a full or partial refund may be issued).
  • The event is rescheduled/postponed, and the new date is unacceptable (refund at the organizer’s discretion).

No Refunds for:

  • Personal scheduling conflicts or change of mind.
  • No-shows or inability to attend the event.

Procedure:

  • Requests must be submitted to [support@karipass.com] within 5 business days of the cancellation announcement.
  • Refunds are processed to the original payment method.
  1. Product Purchases (E-commerce)

Eligible for Refund or Exchange If:

  • The item is defective, damaged, or not as described.
  • The seller’s product page includes a return/refund policy that applies to your situation.

Conditions:

  • Must notify us or the seller within 7 days of delivery.
  • Item must be returned in its original packaging and unused condition unless defective.

Not Eligible:

  • Items marked as “final sale” or non-refundable.
  • Items damaged due to misuse or negligence.
  1. Refund Processing Time
  • Approved refunds will be processed within 5–10 business days.
  • Refunds are issued to the original payment method. Processing times depend on your bank or payment provider.
  1. How to Request a Refund

Email: [support@karipass.com]
Include:

  • Full name
  • Order/Booking ID
  • Description of issue
  • Supporting evidence (e.g., photos, receipts)

We may forward the request to the relevant organizer, vendor, or host for review.

  1. Disputes and Final Decisions
  • If a dispute arises, we will attempt to mediate fairly.
  • All refund decisions are made in accordance with these terms and are final once communicated in writing.
  1. Changes to This Policy

We may update this Refund Policy at any time. Any changes will be posted on our website with an updated “Last Updated” date.

  1. Questions?

Contact our customer support team:
📧 Email: hello@karipass.com
📞 Phone: (784) 493-7998
📍 Address: Kingstown, St. Vincent & the Grenadines